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FAQ

  • Position
  • Arrival / Departure
  • Accommodation (mobil home / chalet / cottage)
  • Camping & touring
  • Bookings
  • The harbor
  • Swimmingpools
  • Services
  • Activities
  • Divers

 

Position

How far is it from the campsite to Annecy?

The campsite Camping Europa is situated at 10 kms from the center of Annecy.

 

Is the campsite situated at the edge of the lake?

The campsite is situated at 400 meters from the edge of the lake. 

 

How far is the beach from the campsite?

The lake of Annecy offers many opportunities for swimming. 

The beach of Duingt is the closest to the campsite Europa (900m). Discover this beach with a superb panorama. Ideal for an afternoon of quiet reading with bathing breaks at will. Free and unsupervised access.

The beach of Saint-Jorioz is at 2 kms from Camping Europa. This large beach of sand and grass is appreciated by holidaymakers. Paying beach and supervised in July / August. Ideal for families and children.

 

How to access the cycle track from the campsite?

Camping Europa has a direct and secured acces to the cycle track which connects Annecy to Albertville. 

 

Arrival / Departure

What are the days of arrival and departure?

For the camping pitches, we offer you the possibility to arrive and leave any day of the weak.  

For the mobil homes, chalets and cottages the days of arrival and departure are on Saturdays and Sundays in high season (July / August).  As for the low and middle season, the arrival and departure day are free of choice with a minimum of two days. 

 

What are the arrival and departure times?

Camping pitch: the arrivals are from noon till 7 p.m. The day of departure the pitch will have to be vacated by 11 a.m.

Accommodation: the arrival is possible from 3 p.m. The day of departure the accommodation has to be vacated by 10 a.m. at the latest. 

 

We booked an accommodation and we expect to arrive outside reception opening hours, how to access to the campsite and collect keys?

We invite you to contact us by e-mail or phone and we will explain all the details.

 

Accommodation (mobil home / chalet / cottage)

Is the bedlinen and the towels provided in the accommodations?

You have to predict bedlinen. If you do not want to bring your own bedlinen, Camping Europa offers the rental of cotton bedlinen.

 

Are the accommodations equiped with a TV?

Only the cottages TAOS, chalets and the mobil homes Natura and Alpina are equipped with a TV.

 

Do the accommodations have a heater?

All of our accommodations have electric heaters. 

 

Do the accommodations have air conditioning?

No.

 

Are babies counted in the rental capacity of the accommodation?

yes, babies are full persons. They are counted in the hosting capacity of the accommodation. The maximum number of people indicated for each accommodation must not be exceeded.

 

Does the campsite have equipments for babies?

Yes, you can rent a baby kit for your stay. It contains a travel cot with mattress and mattress protector, a high chair and a bathtub.

 

Are the terraces of the accommodations covered?

Yes, a part of the terrace is covered. 

 

Is there a barbecue on the terrace of the accommodation?

Yes, all our accommodations are equipped with a barbecue – plancha which corks with a bottle of gas which is included.

 

Can I choose the number of the accommodation I would like to book?

You can tell us the preference(s) you have in the “comments” section of the booking form online or on paper version. We cannot guarantee the number of the accommodation. According to availability and as far as possible, we will try to answer your request. 

 

How much cars can be parked near the accommodation?

One car must be parked next to the accommodation. Any additional vehicle will have to pay an extra fee per day of 4 euros per day and will have to be parked on a spot reserved to this purpose (inside the campsite). Two cars maximum are autorised per accommodation. 

 

Does the client have to clean the accommodation at the end of the stay?

Yes, cleaning products and a vacuum cleaner are available at the reception. 

 

Are animals accepted in the accommodations?

No.

 

Is it possible to put up a tent next to my accommodation?

No, it is not allowed to put up a tent next to the accommodation. If you would like to come with a tent in addition to your accomodation, you must take a camping pitch.  

 

Camping & touring

What is the size of a camping pitch?

The size of a camping pitch is about 90m2. 

 

What is the maximum number of persons on a camping pitch?

6 persons (babies included).

 

Is it possible to put more tents on one pitch?

Yes, if the capacity of 6 persons is not exceeded and the tents and vehicle fit on the pitch, it will be no problem. 

 

What kind of ground does the campsite have?

Grassy, but stony under it… Provide nail pickets or corner pickets for hard floor. See the pitcure at the Camping & Touring page.

 

What is the electrical power available on the pitches?

6 Ampères = 1320 Watt for the standard pitches

10 Ampères = 2200 Watt for the comfort pitches

 

How is it possible to connect to the electricity?

It is compulsory to have a blue three-pin plug and socket manufactured to European Standards to connect to the electrical terminal. See the pitcure at the Camping & Touring page.

 

Is there a water connexion on the pitches?

Only the “comfort” pitches have a connection for fresh and used water. It is just a connexion in the ground, not a tap. You need to bring your own hoses to connect. There are taps in the aisles or at the sanitary buildings. 

 

Is it possible to rent a fridge or a barbecue on sight?

We propose the rental of fridge lockers of 50L for a price of €5,- per day.  See the pitcure and details at the Camping & Touring page.

However we do not rent barbecues and we do not have a commun barbecue. At La Bodega in Sevrier, at the edge of the lake, you can bring your own meat to have a barbecue with a great view, contact them for availabilities: 0033 6 87 61 70 31.

 

Are barbecues authorised?

Only gas barbecues are authorised. Barbecues with charcoal and electric barbecues are not allowed.

 

Does the campsite have a common barbecue?

No. At La Bodega in Sevrier, at the edge of the lake, you can bring your own meat to have a barbecue with a great view, contact them for availabilities: 0033 6 87 61 70 31.

 

Is it possible to freeze ice packs at the campsite?

No, for hygienic reasons we are not allowed to freeze ice packs or sell them. At the supermarket in the village they sell ice blocks. 

 

Are motorhomes accepted on the campsite?

Yes. we have some pitches for motorhomes which are flat enough and stable (max. 8m and single axe).

 

What is the maximum size of motorhomes and caravans?

Caravans can measure up to 7,50 meters.

Motorhomes are accepted till 8 meters long (only single axes).

 

Has the campsite a special point to empty the black and/or gray water of motorhomes?

No. There is a drain point “flot bleu” at about 850 meters in front of the campsite “Camping Les Champs Fleuris” in Duingt (paid service). 

 

How many cars can be parked on a pitch?

One car must be parked on the pitch. Any additional vehicle will have to pay an extra fee per day of 4 euros per day and will have to be parked on a spot reserved to this purpose (inside the campsite). Two cars maximum are autorised per pitch.  

 

Is it possible to choose the pich number?

You can tell us the preference(s) you have in the “comments” section of the booking form online or on paper version. We cannot guarantee the number of the pitch. According to availability and as far as possible, we will try to answer your request.

 

Is it essential to make a booking for a pitch?

It is recommended to book a pitch if you want to be sure to have a pitch.

 

Are animals allowed on the pitches?

Yes, we accept 1 dog per pitch (except dogs of the 1st and 2nd category, they are prohibited).  They must be leashed in the campsite and not be left alone on the pitch or in the motorhome or caravan. Animals need to be vaccinated and chipped. 

 

Bookings

From when do you take bookings?

You can book your stay at the campsite from the beginning of December. 

 

How to book?

You can book in two ways:

  • On our website by clicking on the tab « book your holidays » if you would like to pay the deposit by credit card.
  • By phone at 0033 4 50 68 51 01 or email info@camping-europa.com for persons who would like to pay the deposit by bank transfer.

 

Are minors allowed?

Minors have to be accompanied by their parents or legal representative for the duration of the stay.

 

When is my booking definitive?

Your booking is definitive after you received the agreement of the campsite. A deposit of 30% is asked for every booking.

 

Are “chèques vacances”  accepted?

Yes, we accept the French “chèques vacances” (nominative chèques in the name of the person who booked or a participant). We recommend to send the chèques by registered mail with acknowledgement of receipt.  

 

Are VACAF vouchers accepted?

No.

 

When and how do I have to pay the balance of my stay?

Camping pitch: You pay the balance at your arrival on the campsite (no chèques).

Accommodation: You have to pay the balance at the latest 1 month before your arrival.

Beyond 30 days and on site, the French “chèques bancaires” are not accepted anymore.

 

Is it possible to pay in multiple times? The deposit of 30% has to be paid at the time of the booking. It is possible to spread the payment of the balance; in so far as the balance is paid at the latest 30 days before the beginning of your stay.

 

What happens when we leave earlier than planned?

If you made a booking, we do not proceed to any reimbursement. 

 

Do we have to pay a tourist taxe?

Yes, the tourist taxe is in addition. The tousist taxe is €0,55 per day / person from 18 years or older.

 

Ho many are the bookingfees?

For every bookig the amount for the bookingfees is €28,-.

 

My child has been born at the end of 2015 and will not be 3 years old yet during our stay, does it benefit from a free service?

Only children born in the years 2016 / 2017 and 2018 benefit from a free service.

 

Is it possible to subscribe to a cancellation insurance?

Yes. We selected the cancellation insurance of the society “Campez couvert”

 

The harbor

Is it possible to rent a spot at the harbor “Le Port de Plaisance” of Saint Jorioz?

Yes, you can contact the town hall directly for more details about harbour “Le Port de Plaisance” and its possibilities to rent a spot or to put the boat in the water occasionally.

 

Swimmingpools

Does the price includes the acces to the waterpark?

Yes. 

 

Are the swimmingpools heated?

Yes, don’t forget that the temperature of the water depends as well of the outside temperatures and the weather conditions. 

 

Are the swimmingpools covered?

No, the swimmingpools are not covered.

 

Are swimmingshorts allowed?

No, only tight swim boxers and trunks (speedo’s) are allowed.

 

Is it allowed to eat & drink next to the swimmingpools and is it possible to take glass objects, balloons, beach games, inflatable objects and waterpistols?

No, for hygienic and safety reasons and for the rest of everyone all of this is not allowed. 

 

Services

Is there a WIFI connection?

Yes, the campsite is covered for 90% with WIFI. You can buy a WIFI accès at the reception during your stay. You cannot download with our WIFI and you will not be able to see videos online (you tube). One code works on two devices maximum, but not at the same time. 

 

Is there a supermarket at the campsite?

No, the shops in the village are not far away, at abou 1,5kms. 

 

Is it possible to get bread in the morning at the campsite?

Yes, in high season – July & August – you can get bread and some pastries in the morning.  

 

Is there a restaurant at the campsite?

Yes, restaurant “Le Moulin du Pépé” is in general open from the beginning of June till the end of August for lunch and dinner (special opening for the bank holidays Ascension Day and Pentecost). The restaurant proposes a variated menu and you can take away as well in high season.

 

Is it possible to rent bikes on site?

Yes, we have a bike rental with adult and childrens city- and mountainbikes. We just rent for half a day or the whole day. If you would like to rent bikes for a longer period, we can send you to some professional bike rentals in the surroundings.

 

Doe the campsite have laundry facilities?

Yes, we have two washing machines and one tumble dryer which u can use with cash money.

 

Activities

 

Does the campsite have a childrens club?

Yes, in high season (July and August) we have a childrens club for children from 4 to 11 years old.

 

Are there activities in the evening?

Yes, there will be some activities proposed in the evening. 

 

Are there sport activities?

Yes, a sports program is proposed every week.

 

Divers

Are visitors allowed in the campsite?

Clients which receive visitors (allowed from 11 am till 10 pm), must present the visitors at the reception with their identity cards. They will have to pay an entry fee of 4 euros per person. Failing this, the entrance fee will be charged automatically on the stay of the customer who invites.
Parking and visitors’ animals are not allowed inside the campsite. The number of visitors is limited at 4 persons per pitch. Visitors must comply with the internal rules. They are not allowed to use the swimming-pools or to participate to activities organized inside the campsite.

 

Is the campsite accessible for disabled persons?

We propose a mobil home adapted for disabled persons and a stay on a camping pitch is possible as well. We have a bathroom adapted for disabled persons in the sanitairy building.

 

 Is it compulsory to wear the wristband?

Yes. Everybody which stays on the campsite has to wear the wristband during the whole stay. This bracelet makes it possible to recognize the people from outside our establishment and to avoid any inconvenience.